Terms and Conditions
Article 1. General:
Mineralissima supplies to consumers in the Netherlands and abroad. These conditions, in accordance with the Model Code of Conduct for Electronic Business Electronic Commerce Platform Netherlands (ECP.NL) apply to all articles in the online shop of Mineralissima and by placing an order at our online shop or by email you will automatically accept the following terms and conditions:
Article 2. Pricing:
All the prices quoted in this online shop are in EURO's, inclusive of VAT and are exclusive of Postage and Packaging charges. The VAT is not applicable for orders from outside the EU and will be deducted from the price at the checkout. We reserve the right to change any price before accepting an order. You will be notified of such changes by email and a right to cancel your order. A full refund will be given to products ordered if we do not have them in stock at that moment.
Article 3. Payment:
Mineralissima accepts payments by Visa, Mastercard, Paypal, IDEAL and payments in advance on our account. All credit card payments are subject to authorisation by your card issuer and Mineralissima cannot be held liable for any delay or non-delivery resulting from refusal of your card issuer to pay us. Payments by bank transfer to our account should be made to Mineralissima, ING Bank account number 3677793 quoting your order number.
Article 4. Delivery time and costs:
Articles ordered by you will be sent to you as quickly as possible, subject to availability, by TNT Post, within five business days, after receipt of payment. If Mineralissima cannot deliver the products within 30 days from the receipt of the payment, the customer hast he right to dissolve the agreement in writing. Mineralissima will then refund the full purchase amount within 14 days. The Postage & Packaging charges (ex. VAT) are as follows:
Standard delivery (no track & trace) EUR 1,75
Recorded delivery (incl track & trace) EUR 7,00
Pakketpost (incl. track & trace) EUR 6,95
Europe (excl Italy, Romania and Russian Federation)
Standard delivery (no track & trace) EUR 3,75
Recorded delivery (limited track & trace) EUR 9.50
Package post (no track & trace) EUR 7.00
Outside Europe (excl Russian Federation)
Standard delivery (no track & trace): EUR 4,75
Registered delivery (limited track& trace): EUR 10.00
International Pakket Plus (including track & trace): EUR 20.00
Italy, Romania & Russian Federation
Registered delivery (limited track & trace): EUR 9.50
International Pakket Plus (including track & trace): Italy EUR 15.00, Romania & Russian Federation EUR 19.00
Article 5. Return policy
After the purchase, the customer has a right to cancel the order within 14 days from the receipt of their order without any reason.
5.1 Any cancellations within the 14-day perod should be communicated in writing to email@example.com. The product(s) should be sent, unused and in the original package to the return address of your invoice. Mineralissima does not accept returns of products that have been used or damaged. In this case the costs of returns are for the customer. After Mineralissima has received the returned product(s), your full purchase price as per the invoice, will be refunded to your preferred account within 14 days. Mineralissima does not accept returns of sample size products.
Article 6. Colour representation
We have tried to get as close to the natural color representation as we can. However, please keep in mind that all monitors and printers are different and may not show you the exact color, if in doubt please try our samples first before placing your order.
Article 7. Conformity
The customer should check that the order is correct immediately after receipt oft he package. Any incorrect or missing products should be reported, in writing, to firstname.lastname@example.org within two days oft he receipt.
Complaints concerning visible defects and / or non-delivery in accordance with the order confirmation must be communicated within 48 hours after delivery in writing. After this period, Mineralissima will not accept returns, except as provided in Article 5.
Article 8. Retention of Title
Delivered goods will remain property of Mineralissima until all the deliveries made under the agreement, including interest and costs, have been paid for by the customer.
If Mineralissima invokes the right of retention of title, the relevant agreement in this connection shall be regarded as having been terminated, without prejudice to the right of Mineralissima to demand damage compensation, loss of profits, and interest.
Article 9. Liability
If Mineralissima is found liable for any damages, the liability is limited to the value of the invoice amount only. Mineralissima is only liable for direct damage. Direct damage is defined as follows:
- the reasonable costs to determine the cause and extent of injury;
- any reasonable expenses incurred for the poor performance of Mineralissima to conform to the Agreement;
- reasonable costs incurred to prevent or mitigate damage, insofar as Mineralissima demonstrates that these costs have led to the limitation of direct damage as referred to in this article
Mineralissima excludes all liability for indirect damage suffered by the use of the Products supplied by us.
Mineralissima can not accept responsibility for situations where users of the products a have a possible allergic reaction to the products.
Article 10. Applicable Law
To all rights, obligations, offers, orders and agreements to which these terms and conditions apply, including these terms and conditions, only Dutch law is applicable.
The customer and Mineralissima shall attempt to settle any disagreements mutually. In case of unsolved disagreements, they shall be submitted to the competent court in the district where Mineralissima has it’s registered office.
Company Registered number: 34283757
VAT Registration number: NL2362.93.382.BO1
ING Bank, account 3677793
IBAN: NL96 INGB 0003677793